Security Advice

• Please remain vigilant and treat calls, emails or text messages purported to be from the government or health authorities or the Bank with caution. Fraudsters may be using Covid-19 as an excuse to deceive you or your family members into disclosing financial or banking security information. They may also ask you to click on malicious links via your electronic devices, which can introduce malware into your devices, resulting in data compromise or leading to fraudulent financial transactions. The Bank will not ask you for your financial information, PIN or Password. It is also highly unlikely that health authorities will do so, whether for contact tracing or otherwise. When in doubt, call the relevant local authorities at an officially published contact number. Please call our Customer Service Hotline immediately at +62-21-57-9999-88 if you suspect any unauthorised access or transactions on your account.
• Never reveal your password or any security information to anyone.
• Standard Chartered will never ask for your password or security information.
• Should you receive suspicious communications please alert us immediately at +62-21-57999988.
• Always access Standard Chartered Online by typing our www.standardchartered.co.id directly into your address bar.
• Update your PC with latest anti-virus software, personal firewall and security updates for browsers.
• Learn more about  online banking security tips
• Please be careful for any fraudulent emails which link to a fake Standard Chartered Indonesia internet banking website as these e-mails are attempts to trick customers to enter their logon information into the phony site.
• Please be careful when submitting important information like SMS Passcode for any transaction at Online Banking.
• Please be aware of DYRE malware and its variants that are targeting Online Banking clients. Please visit https://www.sc.com/global/security-tips/#latest-threats for reading the full security alert message. If you notice any irregularities during your Online Banking session such as altered login flow, popup messages requesting confidential information or receive alerts for transactions you did not perform, terminate your Online Banking session immediately and contact us immediately.